Return & Refund Policy
Last Updated: 16 August 2026
United Brothers aims to supply products in accordance with the order confirmed with the customer. This Return & Refund Policy sets out the general procedure for reporting incorrect, damaged or defective products and requesting a return, replacement or refund.
Check Your Order on Delivery
Customers should inspect the product and packaging upon receipt where reasonably possible.
Please check that:
- The correct product and model have been delivered
- The quantity is correct
- There is no visible physical damage
- The packaging has not been materially damaged during delivery
If there is an issue, please contact United Brothers as soon as reasonably possible.
Incorrect or Damaged Products
If you receive an incorrect product or an item that appears to have been damaged during delivery, contact us through our official WhatsApp number and provide:
- Product name and model
- Order details
- Description of the issue
- Clear photographs or video, where relevant
- Photographs of the packaging, where relevant
We will review the matter and advise you regarding the appropriate next step.
Defective Products
Products that appear to have a manufacturing defect may be subject to the applicable manufacturer, distributor or supplier warranty.
Warranty procedures vary by brand and product. United Brothers will provide available information regarding the applicable warranty process where relevant.
Change of Mind
A return based solely on a change of mind is not automatically accepted.
Customers should therefore confirm the product model, specifications, compatibility and requirements before confirming an order.
Any request for a discretionary return will be considered according to the condition of the product, packaging, product category, supplier conditions and other relevant circumstances.
Return Condition
Where a return is approved, the product should normally be returned with its original packaging, accessories, manuals and other supplied items, unless otherwise agreed.
Products that have been materially damaged, altered or improperly used after delivery may not qualify for return, subject to applicable legal rights.
Toners, Cartridges and Consumable Products
Toner cartridges, ink cartridges and other consumable products should be checked carefully for compatibility before opening or installation.
Opened, installed or used consumable products may not be eligible for return unless the product is defective or an incorrect item was supplied, subject to applicable warranty and legal requirements.
Computers, Laptops and Electronic Equipment
Customers should confirm required specifications before ordering computers, laptops, printers and other electronic equipment.
Warranty-related issues may be handled according to the relevant manufacturer, distributor or supplier warranty procedure.
Refunds
Where a refund is approved, the method and timing of the refund will be communicated to the customer.
Any applicable delivery, payment-processing or other charges will be addressed according to the circumstances of the order and the reason for the return.
Return Delivery Costs
Responsibility for return delivery or courier charges will depend on the reason for the return.
Where United Brothers has supplied an incorrect product or an approved issue is attributable to the supplied item, the applicable return arrangement will be communicated to the customer.
For discretionary returns, applicable delivery or courier charges may be the customer's responsibility.
Corporate and Bulk Orders
Returns relating to corporate, institutional or bulk orders may be subject to the specific terms stated in the applicable quotation, purchase order or other agreed commercial arrangement.
How to Request a Return
Contact United Brothers through the official WhatsApp contact available on this website.
Please provide the relevant product and order information so that the request can be reviewed efficiently.
Products should not be returned or dispatched to United Brothers until the return request has been reviewed and return instructions have been provided. Sending a product back without prior confirmation does not automatically constitute acceptance of the return.
Contact Us
For questions concerning returns, replacements, refunds or warranty procedures, please contact United Brothers through our Contact Us page or official WhatsApp number.
United Brothers
Printers, Toners, Computers, Stationery & Office Supplies
Pakistan
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